Technical Operation Analyst Job in Pune at Davies

Davies is hiring for the role of Technical Operation Analyst!

Responsibilities of the Candidate:

• Use monitoring tools to continuously manage the health of the IT services and infrastructure, identifying potential issues before service disruption occurs.
• Perform capacity management by analysing trends to help forecast future needs.
• Carry out approved CAB changes ensuring implementation is completed with no service disruption. 
• Carry out Ticket resolution through the ITSM tool in line with Service Management Processes and Procedures, taking ownership and seeing issues through to resolution. 
• Reduce repeat IT issues by driving the resolution of problems rather than addressing individual issues. 
• Provide expert technical support for all issues, including Major Incidents, where required

Requirements:

• Proven experience and understanding of all Window Operating Systems and Active Directory management (including Group Policy, login scripts and roles).
• Experience of Azure management of Servers, AVDs, Storage accounts, VNets, subnets and Azure AD (Entra AD).
• Experience of VMWare, including maintenance and provisioning.
• Experience of configuration and supporting of M365 including Exchange Online, SharePoint and OneDrive.
• Excellent working knowledge of core networking services - e.g. TCP/IP, DNS, DHCP, RDP, SNMP, LDAP, Kerberos.
• Practical networking skills including switching, routing, VLANs, PoE, WLAN, MPLS, Meraki.
• Experience of NAS / SAN storage infrastructures.
• Knowledge of Mobile Device Management, specifically Intune.
• Experience of Automated Monitoring and Alerting using SolarWinds or similar product.
• Experience of PowerShell and automation preferred.
• SQL Server DBA experience preferred.
• Experience of backup and recovery tooling, concepts and processes with experience of Veeam and CommVault an advantage