Technical I, Global Service Desk (TCF) Job in Gurgaon at Concentrix

Concentrix is hiring for the role of Technical I, Global Service Desk (TCF)!

Responsibilities of the Candidate:

• To assist all our users with any logged IT-related incident when called upon.
• To diagnose and resolve system and application-related incidents, including operating systems (Windows) and across a range of software applications.
• To accurately record, timely update and document tickets with relevant and detailed information.
• To maintain a first-class level of customer service, ensuring that all customers are treated efficiently and appropriately
• Assist with the resolution of problems related to system or application issues, including OS, MS Office, and other supported applications.
• Perform daily incident management, including ticket assignment, troubleshooting, resolution, and closure.  
• Conduct all job tasks, duties, and interactions with professionalism, respect, a positive attitude, and following company compliance policies.
• Consistently support and demonstrate the company's mission and values.
• Assist users in simplifying everyday computer-related tasks and other shortcuts for various repetitive tasks.
• Execute resolutions to problems and follow standard practices.
• Combine technical expertise with customer service to work towards a resolution.
• Work closely with the rest of the support team members to resolve issues quickly and efficiently.
• Maintain a high level of customer satisfaction and quality support for end-users.

Requirements:

• Years of Experience: 1 - 3 Years of Experience
• Education: Bachelor's Degree Preferred
• Certifications: Certification or courses or a Degree in computer Knowledge, like BCA/MCA/Btech or Diploma courses in Computer Science or likewise