Technical Customer Support Engineer Job at Travitons Technologies

Travitions is hiring for the role of Technical Customer Support Engineer!

About the job:

In your role as a Technical Support Engineer, you will continue to fine-tune your exceptional technical support skills to provide customer service to wow the customer. You will continuously learn new products and technologies to provide outstanding support to our customers.

Responsibilities of the Candidate:

• Take control to solve tickets - You will be given tickets to answer that are ambiguous. You will use your deep technical experience and critical thinking skills to solve issues or provide a workaround for the customer and create a follow-up ticket if required
• Capture and create new content - Engineers are responsible for creating and improving content for the benefit of all support. Your influence and expertise will be felt throughout the organization as you solve never-before-seen issues.

Requirements:

• Be a voracious learner - Has the desire and ability to become a deep expert in hundreds of use cases across multiple products
• Have a take-charge attitude - All the expertise in the world is useless if you can’t find the solution, and telling the customer exactly what needs to happen to solve the problem
• Be a fountain of knowledge - You enjoy creating reusable knowledge.
• Passion for learning new products - Engineers should not be satisfied with the status quo of supporting the same products all the time. They should be passionate about learning new products continuously at a technical and troubleshooting layer.