Technical Customer Success Engineer (Chrome Enterprise) Job in Bengaluru at Google

Google is hiring for the role of Technical Customer Success Engineer (Chrome Enterprise)!

Responsibilities of the candidate:

• Help new customers get up and running with the product or service and ensure they get the most value out of it.
• Ensure customers have the resources they need to be successful.
• Develop strong relationships with customers and act as their trusted advisor.
• Represent the customer and ensure their needs are heard.
• Track the success of customer relationships and the impact of customer success initiatives.
• Track how customers use the product or service and identify opportunities for them to use it more effectively.
• Build a user community for customer learning and encouraging the customers.
• Anticipate potential issues and proactively resolve them before they become major problems.

Requirements

• Bachelor's degree in Computer Science or equivalent practical experience
• Experience in computing End Users
• Preferred Qualifications:
• • 3 years of experience in leading hardware/OS/SaaS-based implementations, operations, sales, deployment, and partner management
  • Knowledge of the OS and Browser space and Google Cloud technologies
  • Knowledge of device management, Chrome OS, management of Chrome Browser, Active Directory Federation Services (ADFS), Google Workspace, M365, VPN, VDI, and typical enterprise software apps used in the enterprise space