Technical Customer Success – Associate Job in Pune at Metroguild India

Metroguild India is hiring for the role of Technical Customer Success Associate!

Responsibilities of the Candidate:

• Gather technical requirements and structure an onboarding plan.
• Work with the technical team during onboarding and short projects during the customer life cycle.
• Provide the first line of technical support for MetroLeads customers via emails. You will provide priority support for preferred customers along with assistance from the development team.
• Automate repetitive tasks using scripts and other tools.
• Improve the internal processes to drive customer satisfaction.
• Be a customer advocate internally while working with other teams including Product, support, Engineering, and Sales.
• A customer-focused, putting the customer experience first in every section you take.

Requirements:

• 0-3 years experience as a Technical Customer Success/Support Engineer or equivalent in a SaaS company.
• Technical background working with JSON, APIs, Webhooks, and code configuration.
• Hands-on experience with product integrations.
• Proven experience working alongside Development and Sales teams.
• Technically literate and familiar with Customer Relationship Management Software (e.g., Salesforce, Zoho), Support & Ticket management platforms (e.g., Jira), best practices, and trends.
• Experience breaking down ambiguous problems into concrete, manageable components and thinking through solutions.
• Excellent problem-solving skills and process-oriented