Technical Customer Service Associate Job in Bangalore at Amazon

Amazon is hiring for the role of Technical Customer Service Associate!

Responsibilities of the Candidate:

• Providing innovative customer service to address billing, account access and authentication inquires and general resource management while keeping customer data safe.
• Working with other customer support teams to ensure a consistent and high-quality level of support.
• Identifying root-causes of customer issues, areas for improvement and providing valuable feedback to business and development teams.
• Assisting with customer communication during AWS critical launches and support events.

Requirements:

•  Bachelor’s Degree in any field
• Overall 1-4 years of experience which includes 1+ years of directly working with customers using computer systems and technology components
• 6+ months of experience in Contact Center and/or customer facing roles in a fast-paced environment
• General knowledge in one or more technology domain areas (e.g., cloud computing, internet, network, software, systems)
• Computer literacy with experience using Windows/MS Office (i.e., Outlook, Excel)
• Demonstrated advanced proficiency in English both written and spoken
• Familiarity with Web Technologies and the Internet.