Technical Consultant Job in Bangalore at Razorpay - India

Razorpay is hiring for the role of Technical Consultant!

Responsibilities of the Candidate:

• Address technical queries on APIs, and Plugins and complete Razorpay product suite.
• Communicate technical issues to merchants and internal departments. The role will require discussing solutions with CXOs and highly competent tech teams.
• Identify irregularities in functionality and unexpected behaviors with Razorpay products and services.
• Provide timely resolution to merchants and assist them with Level 2/3 support team with product knowledge and technical troubleshooting and debugging skills.
• Report Issues or bugs to Product /Software engineering teams by raising Jira and working towards a resolution with collaboration.
• Capture issues in our CRM (FreshDesk), update progress regularly, and resolve issues of the merchant.
• Act as an advocate for technical queries and expertise in terms of knowledge of Razorpay products, their implementations, and usages.
• Enhance the overall experience of our merchants by providing support for technical issues without redirecting them to the developers.
• Travel to client sites to resolve extremely complex customer and integration issues.

Requirements:

• Excellent written and verbal communication skills; good team player; highly motivated self-starter; good relationship builder with strong diplomacy skills.
• Ability to deal with complex issues and bring them to closure with the least dependency.
• Logical thinker with good analytical and problem-solving skills.
• Good to have Up-to-date technical knowledge in the payment gateway domain.
• The ability of an in-depth understanding of multiple products and processes.
• Good interpersonal skills coupled with quick decision-making while advising the client or Sales team.
• Knowledge of at least one frontend (HTML/CSS/JS/Angular/Flutter/React Native) and server-side technologies (Java/C++/Python/Go).
• B.Tech/M.Tech degree from a reputed college (CS/IT equivalent degree preferred).