Technical & Business Operations Analyst Job in Pune at Amdocs

Amdocs is hiring for the role of Technical & Business Operations Analyst!

Responsibilities of the Candidate:

• Administer the end-to-end IT change management process, including the recording, assessment, approval, coordination, and review of changes.
• Schedule and facilitate Change Advisory Board (CAB) meetings; document decisions and communicate outcomes.
• Ensure all change records are properly documented, including risk assessments, back-out plans, testing requirements, and business justifications.
• Liaise with IT teams and business units to gather necessary information related to proposed changes.
• Monitor and report on change metrics, KPIs, and trends to identify opportunities for improvement.
• Ensure changes are compliant with internal policies, audit requirements, and ITIL best practices.
• Assist in root cause analysis for failed changes and contribute to continuous improvement initiatives.
• Maintain change calendar and avoid conflicts with major business events or other high-impact changes
• Skills:
  
  • Experience in IT Change Management or IT Service Management roles.
  • Familiarity with ITIL framework and ITSM tools (BMC Remedy, etc.).
  • Strong organizational and communication skills.
  • Ability to work under pressure and manage multiple changes simultaneously

Requirements:

• Bachelor's degree in Science/IT/Computer Science or equivalent
• Experience writing software code in at least one programming language
• Good knowledge of Object Oriented Design and development
• Experience in Production Support/Application Support