Technical Authority Expert Job in Noida at Ericsson

Ericsson is hiring for the role of Technical Authority Expert!

Responsibilities of the Candidate:

• Develop, maintain, and enhance automation-based solutions, conducting in-depth troubleshooting as necessary.
• Drive recovery processes improvement.
• Offer your technical expertise to our domain support and automated operations team.
• Aid our automation and analytics team with your detailed domain knowledge.
• Construct and polish automated Service Delivery methodologies.
• Analyze trends to preemptively identify potential service disruptions, enabling swift restoration and repair.

Requirements:

• Ericsson Operations Engine - Mode Of Operations
• Overall understanding of Automation
• Troubleshooting skills
• E2E Customer Experience
• Knowledge of EOC, Order Management, and JAVA
• Problem management
• Knowledge of Telecom Domain
• Ericsson Customer Experience Assurance (CEA) Competence
• Familiar with Incident management
• Knowledge of MS TOP
• Customer Experience Improvement
• Service Request Fulfilment (OMS)
• Knowledge of System Administration
• Knowledge of Data Security