Technical Associate – Product Support Job in Hyderabad at Zeta Global

Zeta Global is hiring for the role of Technical Associate – Product Support!

Responsibilities of the Candidate:

• Helping customers solve technical issues with Zeta Interactive Product Applications.
• Answering questions from customers about the features and capabilities of our Zeta Application products.
• Developing customer-facing documentation on using certain features on a needed basis.
• Communicating customer needs and wishes to our development and engineering staff.

Requirements:

• BTech (CSE / IT) with Min 70%
• BSC (MSCS / MPCS) with Min 80%
• Problem-solving and debugging skills
• Good interpersonal and communication skills
• Flexible in working outside of core business hours at short notice
• Should have excellent written and verbal communication skills
• Experience with DSPs is a plus.
• Knowledge of the programmatic ecosystem:
• Strong customer service and support focus with a desire to deliver a high-quality service
• Self-motivated and highly professional with the ability to lead and take ownership and responsibility
• Ability to multi-task, work under pressure and to tight deadlines
• A desire to learn and improve skills and knowledge
• Fast learner, energetic, and enthusiastic
• Adaptable and flexible to business demand