Technical Application Specialist (Inventory) Job in Bangalore at Epicor

Epicor is hiring for the role of Technical Application Specialist (Inventory)!

Responsibilities of the Candidate:

• Respond immediately to client calls in a professional manner and providing appropriate solutions.
• Work on issues/requests related to ERP application submitted by customers through Web.
• Act as a business advisor to customers by helping them in using the software efficiently & effectively.
• Ensuring Service Quality levels are maintained and adhered to
• Ensuring all issues are handled in a timely manner.
• Reviewing outstanding issues, complete appropriate hand-off in conjunction with OLA/SLAs
• Meeting results every quarter.

Requirements:

• Experience on an ERP product, either in a support role or as an end user.
• Experience in Supply Chain Management.
• Ability to troubleshoot manufacturing/distribution concepts in an ERP software package.
• Proficiency with PC software applications, e-mail, and job-associated applications/systems to expediently process tasks.
• Self-starter abilities are essential and the aptitude to work independently and in a team environment.
• Acts as a liaison between end user and appropriate internal resources.
• Responsible for recreating bugs and documenting replication steps
• Experience troubleshooting issues via telephone and use of remote support access to provide a resolution to the end user.
• Performs other related work as assigned.
• Excellent interpersonal skills
• Fluent English, both oral and written.
• Willingness to work in US shift hours.