Technical Analyst Support Job in Bangalore at Oracle

Oracle is hiring for the role of Technical Analyst Support! 

Responsibilities of the candidate:

• Technical Cloud Support & Troubleshooting: Provide timely and accurate technical assistance to customers using our cloud services. Investigate and diagnose technical issues, collaborating with cross-functional teams to identify solutions.
• Customer Engagement & Relationship Building: Foster positive customer relationships by delivering exceptional support and understanding their needs.
• Knowledge Management & Documentation: Contribute to maintaining an up-to-date knowledge base, documenting solutions and best practices.
• Continuous Learning & Analytical Skills: Stay updated with cloud technologies, analyze support trends, and implement proactive measures to enhance service quality.
• Feedback and Improvement: Provide feedback to enhance customer experience and collaborate with teams to improve services.
• Proactive Support: Anticipate potential issues and provide proactive support to prevent disruptions.
• Enable Support: Empower teams with best practices, training, and resources for effective customer assistance.
• Escalation Handling & Metrics Reporting: Handle escalations, maintain accurate records, and provide insights for continuous improvement.

Requirements:

• Cloud Technologies
• Customer Service
• Troubleshooting