Technical Analyst Job at Computacenter

Computacenter is hiring for the role of Technical Analyst!

Responsibilities of the Candidate:

• Perform a complex range of technical work activities either remotely or at the customer site to meet business and customer requirements.
• Coordinate small teams delivering basic work packages in line with the company process to meet business and customer requirements.
• Provide Technical Leadership in own specific area of expertise.
• Document and reports on work completed to ensure compliance with Company and Customer Procedures.
• Contribute to the development of technical procedures and standards to meet business and customer requirements.
• Escalate issues in line with company processes to ensure customer demands are met.
• Able to communicate on complex issues to meet business and customer requirements to avoid escalations.
• Evaluate escalations and resolve appropriately to ensure customer demands are met.
• Provide customer service to internal and external customers to ensure a consistent experience.
• Ability to adapt quickly to dynamic team environments to maintain consistent, effective contribution.
• Identify own development needs in line with business objectives.
• Acts as a role model for colleagues providing guidance around technical and behavioural competencies to ensure the sharing of internal best practice.
• Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation
• Ensure the Department/Contract meets SLA performance targets
• Maintain and improve customer satisfaction levels
• Understand and adhere to policies and procedures
• Demonstrates relevant Winning Together behaviours
• Costs minimised
• Keep skills up to date with IT industry standards as appropriate to the role/Contract
• Attain and maintain accreditations as appropriate to the role/Contract

Requirements:

• Works under general supervision. Uses discretion.
• Demonstrates an analytical and systematic approach to resolving complex problems and assignments.
• Takes initiative in identifying and negotiating appropriate development opportunities.
• Able to define and follow instructions and procedures
• Proven experience in an IT Service environment.
• Demonstrates the ability to absorb and apply technical information.
• Uses a broad range of information systems, technology functions and applications in line with IT industry standards as appropriate to the role
• Ideally certified in appropriate technologies to support business strategy.
• Demonstrates an organised approach to work.
• Demonstrates ability to engage and influence on complex issues at all levels, both internally and customer-facing.
• Proven ability to work under pressure and to meet tight deadlines.
• Routine administrative skills
• Demonstrates effective interpersonal, literacy and numeracy skills
• Demonstrates awareness of health and safety at work.