Technical Analyst 3-Support Job in Bengaluru at Oracle

Oracle is hiring for the role of Technical Analyst 3-Support!

Responsibilities of the Candidate:

• Technical Support & Troubleshooting: Provide timely and accurate technical assistance to customers using our cloud services. Investigate and diagnose technical issues, collaborating with cross-functional teams to identify solutions.
• Customer Engagement & Relationship Building: Foster positive customer relationships by delivering exceptional support and understanding their needs.
• Knowledge Management & Documentation: Contribute to maintaining an up-to-date knowledge base, documenting solutions and best practices.
• Continuous Learning & Analytical Skills: Stay updated with cloud technologies, analyze support trends, and implement proactive measures to enhance service quality.
• Proactive Support: Anticipate potential issues and provide proactive support to prevent disruptions.

Requirements:

• We are seeking someone with 0-2 years of experience possessing the following qualifications:
• Technical Background: Bachelor's degree in computer science, information technology, or related field preferred. Relevant experience with any bachelor’s degree is also considered.
• Communication Skills: Exceptional written and verbal communication skills. Ability to convey technical information clearly and concisely to both technical and non-technical customers.
• Communication Skills
• Customer Satisfaction
• Technical Support