Technical Analyst Job in Pune at Relatient

Relatient is hiring for the role of Technical Analyst!

Responsibilities of the Candidate:

• Enhance overall relative client experience
• Resolve client complaints and product troubleshooting via phone, email, and/or support cases
• Submit and assign support cases to the appropriate department
• Monitor support portal and keep the client updated on the status of case(s)
• Properly prioritize client requests
• Guide client with solutions when the issue appears to be user error/lack of knowledge
• Utilize computer technology to handle high call/support ticket volume
• Work with team leads to ensure proper customer service is being delivered
• Close out or open call/email records in the support portal
• Transfer clients to the appropriate department(s)
• Inform the support team when issues are high priority

Requirements:

• Bachelor's degree or equivalent experience in lieu of a degree is required
• 1+ years of experience in a customer support role, preferably in a technical support role
• Some experience with SQL (Basic Queries), or Advanced SQL (e.g. Joins)
• Basic understanding of programming/scripting language(s)