Technical Analyst Internship in Bengaluru at Coforge

Coforge is hiring for the role of Technical Analyst!

Responsibilities of the Candidate:

• Analyze and interpret complex technical data to identify trends, patterns, and insights
• Develop and implement data analysis models and algorithms to solve business problems
• Communicate technical findings and recommendations to stakeholders in a clear and concise manner
• Collaborate with cross-functional teams to gather requirements, define scope, and deliver solutions
• Recommend and implement solutions to mitigate repeat product issues
• Take ownership and respond to open support tickets
• Close open support tickets by adhering to the production support service level agreements
• Identify and implementing automation opportunities to ensure success
• Perform analysis of integration logic and system processes and provide adequately descriptive solutions and responses back to Customers
• Effectively document investigative steps and analysis to escalate technical issues to the Product and Engineering team (Tier 3)
• Escalate incident tickets through the appropriate channels and hold those escalated accountable for responding in accordance with SLAs
• Provide prompt, professional, and accurate communication with customers, vendors, and colleagues to bring a fantastic experience - the ability to explain what happened and why, whilst proposing solutions and securing sponsorship to implement them
• Interface with colleagues to ensure completeness and relevance to customer requirements
• Prioritize and manage multiple open tickets at one time, Share valuable knowledge with Support colleagues
• Investigate any identified issues with the implementation and then proactively drive resolution
• Participate in critical (P1) incident DDA / RCA by providing root cause analysis and identifying corrective actions as well as contributing to preventative measures
• Stay abreast of emerging technologies and best practices in data analysis
• Contribute to the development and maintenance of data analysis tools and infrastructure
• Mentor and train junior analysts

Requirements:

• Responsible for triaging & responding to, investigating, and resolution of customer support tickets within SLAs.
• Maintain up-to-date product knowledge and awareness of new features.
• Willingness to work nightshift, weekends, and/or public holidays on a rotational basis with other engineers.
• Root cause investigation and problem management effectiveness.
• Meeting Service Levels on all tickets.
• Quality delivery of customer solutions resulting in increased overall satisfaction.