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Technical Account Manager - Global Partner Programs Job in Hyderabad at Blackbaud

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Technical Account Manager - Global Partner Programs

Blackbaud

  Full Time Job

  Not Disclosed

  0-2 years

  Posted  30+ days ago

Location
  • Hyderabad
Skills Required
  • Customer Service
  • Account Management
  • Problem Solving
  • Product Management
About this Job

Blackbaud is hiring for the role of Technical Account Manager - Global Partner Programs!

Responsibilities of the Candidate:

  • Support the ISV program strategy and execution to further increase the number of participating partners and expand the number of integrations with existing participants  
  • Contribute to Blackbaud marketplace ideation process from business case, planning and governance, business value, solution differentiation, and business modeling to enhance the ISV program value proposition while improving Blackbaud customer experience
  • Collaborate extensively with partner enablement to communicate guidance, best-practices and technical updates at scale
  • Act as the primary technical point of contact for Partners, handling escalated technical issues related to scope.
  • Collaborate closely with internal engineering, product, and support teams to resolve issues effectively
  • Track and report on the status of Partner integration projects as well as integration support resolutions.

Requirements:

  • The ability to quickly diagnose technical problems, assess risks, and provide immediate solutions, with proven experience coordinating with various teams (such as support, engineering, and product teams) to resolve issues.
  • Knowledge of ISV and marketplace ecosystems and awareness of industry trends
  • Experience working with technology customers (such as software providers) and consulting partners (such as SIs and Resellers).
  • Technology background with cloud technology
Eligible Degrees
MBA / All Courses
Bachelor of Technology/Engineering / All Courses
Master of Technology / All Courses
Bachelor of Arts / All Courses
Bachelor of Science / All Courses

+95 More

Who can apply
Work Experience: 0-2 years
Eligible Graduation Years: 2025, 2024, 2023, 2022
Documents Required

1. Resume

2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)

About Blackbaud
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