Technical Account Manager Job in Bengaluru at Zeta Global

Zeta is hiring for the role of Technical Account Manager!

Responsibilities of the Candidate:

• Prior to launch, schedule a meeting with the dedicated Account Manager (AM) to ensure the campaign is set up accurately in the DSP
• Confirm that all pixels are assigned correctly
• Verify budgets, placements, and audience breakouts are accurate
• Ensure geographic targeting (geos) is correctly set
• Confirm creatives are properly assigned
• Review and confirm KPIs and campaign goals are clearly set
• Monitor daily pacing during the first week post-launch
• AM to notify Technical AM of any new or existing pixel requests
• Technical AM to work with POC to create pixels, ensure proper tracking, and confirm data is feeding accurately into dashboards
• Regularly check pixel firing status and alert the team of any issues
• AM to alert Technical AM of new creatives launching and expected launch dates
• On the launch date, Technical AM to perform QA to ensure creatives are running accurately as provided
• AM to notify Technical AM of any 1st Party Data upload or usage requests
• Technical AM to coordinate with POC to upload and verify proper utilization for targeting
• Send weekly emails highlighting any pixel firing or pacing issues
• Troubleshoot issues with Tableau dashboards, such as missing or incorrect data
• Act as a subject matter expert in site tagging implementation and 1st Party Data ingestion
• Monitor high-touch campaigns and provide proactive technical recommendations
• Facilitate meetings to resolve critical issues and share insights for ongoing improvement

Requirements:

• 1 to 3 years of experience in a client-facing role
• Strong technical background with hands-on expertise to work through challenges and events
• Ability to drive discussions and represent Zeta from a technical standpoint
• Critical thinking skills related to people, process, and technology challenges
• Ability to execute solutions and functionality to optimize client investment
• Proven ability to identify and mitigate risks, ensuring clients' operational health
• Ability to collaborate effectively within a team to deliver world-class service
• Experience or familiarity with SQL and Microsoft Excel, including creating pivot tables, graphs, and charts (a plus but not required)
• Proficiency in Microsoft Office and other data analysis programs
• Demonstrated ability to manage time and prioritize projects to meet deadlines
• Strong written and verbal communication skills to effectively convey findings
• Excellent critical thinking skills to help solve business problems and inform decisions
• Strong attention to detail, especially regarding factors that could impact results
• General understanding of business operations, objectives, strategies, processes, and information flow