Technical Account Manager Job in Bengaluru at ClearFeed

ClearFeed is hiring for the role of Technical Account Manager!

Responsibilities of the Candidate:

• Work closely with the sales team to understand new customer needs and ensure a smooth onboarding process, including installation and configuration of the product
• Provide ongoing technical support to existing customers, troubleshooting issues and providing solutions in a timely and efficient manner
• Deliver customer training sessions, both online and in-person, to ensure customers can use the product effectively
• Configure the SaaS product to meet customer needs, including data migration, integration, and customization
• Collaborate with cross-functional teams, including sales, product management, and engineering, to ensure the successful delivery of customer implementations
• Create and maintain technical documentation, including user guides and troubleshooting guides
• Collaborate with cross-functional teams, including product management and engineering, to identify and resolve customer issues and suggest product improvements
• Continuously update knowledge and skills through training and self-directed learning to stay current with the latest product features

Requirements:

• Bachelor's degree in computer science or a related field.
• 2+ years of experience in technical support, customer service, or related fields.
• Experience working with software installation and configuration, preferably in a SaaS environment.
• Excellent problem-solving and troubleshooting skills.
• Strong communication skills, with the ability to explain complex technical information to non-technical users.