Technical Account Manager Job in Mumbai at Exotel Techcom Pvt Ltd

Exotel is hiring for the role of Technical Account Manager!

Responsibilities of the Candidate:

• Manage expectations and provide guidance. For this, you’ll work with both the business and engineering teams of the client’s company helping them use our APIs and integrate.
• Responsible for measuring the success of the use cases/ projects that have been implemented.
• Help clients understand how other enterprise customers are tackling similar problems they face using CPaaS.
• See-through to the launch of new solutions/ projects while resolving issues that pop up, with the help of our support team.
• Have QBR meetings with the clients you handle to have them updated on the success of the projects that you’ve worked on in that quarter, discuss new ones, and help them understand the value Exotel brings.
• Keep the customers updated about core Exotel developments and features regularly.

Requirements:

• We’re looking for someone who can get things done without friction, respond quickly when called on, and who will be super proactive.
• You pride yourself on establishing long-term relationships with customers.
• You enjoy doing demos and meeting everyone, from engineers to GMs and CXOs.