Tech Support Engineer Job at Level AI

Level AI is hiring for the role of Tech Support Engineer!

Responsibilities of the Candidate:

• Tech Support members are experts on Level AI’s product and apply their technical knowledge to support customers.
• Partner with the Customer Success teams and engineering to troubleshoot customer issues, and deliver solutions.
• Answer knowledge based questions about the product, and advise on best practices. 
• Develop domain expertise in the areas of common SaaS Integrations (such as Salesforce and Kustomer) and Level AI’s NLU use cases.
• Document best practices, and answers to common questions and issues.
• Collaborate with Engineering to prioritize product issues and solutions.
• Design and implement scalable processes to build out the support team, globally.

Requirements:

• Technical experience with modern SaaS applications and systems.
• Ability to stay organized and handle multiple complex customer tickets simultaneously. 
• Experience with cloud data warehouse technologies such as Snowflake and connectors such as FiveTran is a plus
• Experience with reporting tools would be an advantage.
• Understanding NLU technologies and their applications is a huge plus.
• Must be available  in PST hours