Team Member - Customer Service Job in Patna at Kotak Mahindra Bank Ltd
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Team Member - Customer Service
Kotak Mahindra Bank Ltd
Full Time Job
Not Disclosed
0-1 years
Posted 30+ days ago
Location
- Patna
Skills Required
- Customer Service
- Problem Solving
- Microsoft Excel
- Customer feedback
- Communication Skills
About this Job
Kotak Mahindra is hiring for the role of Team Member - Customer Service!
Responsibilities of the Candidate:
- Customer Service Officers to address requests/complaints received from clients for all Retail Asset Products (Eg: Home loan / LAP/Personal Loan).
- Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT
- Digital Adoption for all Retail Asset Clients
- Achieve Cross sell Targets set as per KRA’s
- Quality of Service Request and Resolution as given to customers.
Requirements:
- Some experience in Customer Service would be an added advantage
- Believes in teamwork
- Taking ownership of customer issues and taking them to end to end resolution
- Apply best practices and focus on areas of improvement
- Focused towards achievement of own KRAs
- Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time.
- Proficiency in Word and Excel/PPT preferred
Eligible Degrees
+86 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About Kotak Mahindra Bank Ltd
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