Team Manager - Operations Job in Bengaluru at Mr. Cooper

Mr. Cooper is hiring for the role of Team Manager - Operations!

Responsibilities of the Candidate:

• Team Manager Flash operations responsibility typically involves overseeing a team of mortgage loan officers who are responsible for originating new mortgage loans.
• The Team Manager leads and manages a team of mortgage loan officers.
• This includes setting performance goals, providing coaching and mentoring, and ensuring the team meets its objectives.
• Managing the end-to-end loan processing operations, from application intake to loan closing, ensuring accuracy, efficiency, and compliance with regulatory requirements
• Monitoring individual and team performance metrics such as productivity, turnaround times, accuracy rates, and schedule adherence.
• Managing the workflow to ensure loans progress smoothly from application to closing.
• Implementing quality control measures to ensure accuracy and compliance with regulatory requirements.
• Ensuring all mortgage operations adhere to federal and state regulations, including RESPA, TILA, and others
• Generating reports on team performance metrics and presenting findings to management.
• Proficiency in using mortgage processing software and tools to manage workflows and track loan statuses.
• Team Manager operations should ensure efficient loan processing, maintaining compliance with regulations, optimizing team performance, and enhancing the overall customer experience.
• Generating operational reports, analyzing data trends, and identifying areas for process improvement or cost reduction. Using metrics to measure team performance and operational efficiency.
• Participating in strategic planning sessions to align operational goals with overall business objectives