Team Manager - Operations Job in Hyderabad at Cognizant

Cognizant is hiring for the role of Team Manager - Operations!

Responsibilities of the Candidate:

• Provide live, real-time technical support to users experiencing issues with their Linux environments. This will involve utilizing various communication channels such as phone, chat, and potentially remote desktop sessions.
• Diagnose, analyze, and troubleshoot a wide range of Linux system issues, including operating system errors, software malfunctions, network connectivity problems, and performance bottlenecks.
• Conduct thorough root cause analysis of complex issues, identifying underlying problems and proposing effective solutions.
• Develop, document, and maintain a library of Bash scripts and command-line tools to automate common support tasks, perform system diagnostics, and implement fixes.
• Clearly and concisely communicate technical information and solutions to users with varying levels of technical expertise, ranging from program managers to technical specialists.
• Collaborate effectively with internal teams, including development, engineering, and product management, to escalate complex issues, provide feedback, and contribute to product improvements.
• Document support interactions, troubleshooting steps, and resolutions accurately and efficiently in our knowledge base system.
• Contribute to the creation and maintenance of technical documentation, FAQs, and self-help resources for users.
• Stay up-to-date with the latest Linux distributions, technologies, and best practices.

Requirements:

• Proven experience in a technical support role focused on Linux systems administration and troubleshooting.
• Proven experience (typically 2+ years) in a technical support role focused on Linux systems administration and troubleshooting.
• Deep understanding of Linux (e.g., Ubuntu, Debian).
• Strong proficiency in the Linux command-line interface (CLI) and Bash scripting for system administration, automation, and diagnostics.
• Solid knowledge of core Linux services and protocols (e.g., SSH, TCP/IP, DNS, DHCP, systems, package management).
• Experience with log analysis, system monitoring tools, and performance tuning on Linux systems.
• Excellent problem-solving and analytical skills with a methodical approach to troubleshooting complex technical issues.
• Exceptional written and verbal communication skills, with the ability to explain technical concepts clearly and concisely to both technical and non-technical audiences.
• Strong customer service orientation with a proactive and empathetic approach to resolving user issues.
• Ability to work independently and as part of a collaborative team in a fast-paced environment.
• Nice to have:
• Knowledge of cloud platforms (e.g., AWS, Azure, GCP) and their Linux-based services.
• Familiarity with scripting languages beyond Bash (e.g., Python).
• Demonstrated experience using Version Control System (Git).
• Knowledge of Database Management (SQL and NoSQL).
• Knowledge in cloud platforms with focus on Google Cloud.
• Knowledge in data manipulation (SQL) and representation (Tableau, Looker, PowerBI).