Team Manager Job in Hyderabad at Cognizant

Cognizant is hiring for the role of Team Manager

Responsibilities of the candidate:

• Drive team to achieve process SLAs/metrics – productivity and quality targets within the established timelines.
• Engage in client discussions and develop good client relationships.
• Maintain an active dialogue and seek regular feedback from the client for understanding requirements and filling process gaps.
• Improve quality and depth of content coverage to add value to the client.
• Identify business priorities and strategic objectives of customers and develop/present ideas and solutions to address them.
• Take necessary steps to ensure client satisfaction scores are in line with expectations.
• Identify and drive opportunities to enhance service delivery.
• Effectively manage and respond to client queries providing detailed insights and information.
• Ensure project is compliant with set standards and organizational policies.
• Take complete ownership of DE activities and periodically audit relevant trackers.
• Plan for resources based on volume projection and current available head count and allocate responsibilities.
• Manage and supervise resource utilization and scheduling of end to end work.
• Initiate and deliver on process improvement projects to improve process efficiencies.
• Effective forward planning in terms of process delivery, people & client engagement.
• Adhere to and manage all workflow deadlines.
• Benchmark practices across teams and share best practices with the team.
• Carry out regular auditing of the database and working folders to ensure proper documentation and file management.
• Assist DGM in planning deliverables, formulating and implementing policies as well as achieving team objectives.
• Assist the leadership in ensuring organizational health scores for the project that include innovation index, risk identification and documentation, capacity modeling, learning health scores and other similar metrics are completed on time.
• Identify cost optimization opportunities.
• Continuously improve domain knowledge and develop extensive knowledge of emerging industry practices.
• Monitor SOPs for products, suggest changes wherever necessary and ensure timely updates.

Requirements:

• Marketline MBA or an equivalent qualification with business knowledge.
• Medtrack/Citeline Graduate/Post Graduate/ Doctorate degree in Life Sciences/Pharmacy/Medical sciences or equivalent.
• Bachelor’s degree or equivalent practical experience preferred.