Team Leader-CX Job in Hyderabad at Cognizant

Cognizant is hiring for the role of  Team Leader-CX!

Responsibilities of the Candidate:

• Lead the customer service team to ensure high-quality support and satisfaction.
• Oversee daily operations and manage team performance in a hybrid work environment.
• Provide guidance and support to team members to enhance their skills and efficiency.
• Collaborate with cross-functional teams to improve service delivery and customer experience.
• Analyze customer feedback and implement strategies for continuous improvement.
• Develop and maintain strong relationships with clients to understand their needs and expectations.
• Ensure compliance with company policies and procedures in all customer interactions.
• Monitor and report on key performance indicators to drive team success.
• Facilitate training sessions to enhance team capabilities in customer service and communication.
• Utilize technical skills to troubleshoot and resolve complex customer issues.
• Adapt to rotational shifts to provide consistent support across different time zones.
• Contribute to the development of innovative solutions to enhance customer satisfaction.
• Support the companys mission by delivering exceptional service that positively impacts society. Qualifications.
• Possess strong technical skills in customer service and English communication.
• Demonstrate experience in the Hi-Tech domain is a plus.
• Exhibit excellent problem-solving and analytical skills.
• Show ability to work effectively in a hybrid work model.
• Display strong leadership and team management capabilities.
• Have experience in working rotational shifts.
• Be proactive and adaptable to changing environments.
• This role is pivotal in enhancing customer service experiences by leveraging technical skills in customer service and English communication.