Team Leader Customer Service Job in Kolkata at Globiva Services Private Limited

Globiva Services Private Limited is hiring for the role of Team Leader Customer Service!

Responsibilities of the Candidate:

• Demonstrated ability to effectively manage a team.
• Must Know AHT, Attrition, Shrinkage, YTD/MTD ETC.
• Expert knowledge of Operations processes and supporting tools.
• Drawing up action plans for the advisors requiring coaching or development
• Tracking attrition and performance regularly. Providing updates to OPS Manager regularly with respect to the performance of the team and any issues faced by them. Initiating CAP/DAP as required.
• Monitoring team performance. Enable development opportunities for team through participation in various initiatives.
• Preparing reports, incentive sheet, etc.

Requirements:

• People Management
• Excellent verbal, written and interpersonal communication skills.
• Exceptional listening and analytical skills.
• Must be proficient with Microsoft Office (intermediate Word, basic Excel).
• Outstanding customer service skills and dedication to providing exceptional customer care.
• Ability to multitask and successfully operate in a fast paced, team environment.