Team Leader – Customer Service Job in Thane at Kotak Group
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Team Leader – Customer Service
Kotak Group
Full Time Job
Not Disclosed
0-1 years
Posted 30+ days ago
Location
- Thane
Skills Required
- Customer Service
- Communication Skills
- Microsoft Excel
- MS Office Powerpoint
About this Job
Kotak is hiring for the role of Team Leader – Customer Service!
Responsibilities of the Candidate:
- Managing a Team of Customer Service Executive who would be handling calls of the clients and addressing clients queries.
- Handling Emails communication queries.
- Liaise with Department in resolving the cases within defined TAT
- Preparing MIS/Dashboard and publishing it to respective stakeholders.
- Working on Projects as per business requirements.
- Working on NPS Matrix.
Requirements:
- Has customer centricity (Keeps the Customer First) in all perspective
- Has good communication skills (written and verbal)
- Should have good knowledge of MS Excel, Power Point.
Eligible Degrees
+96 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About Kotak Group
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