Team Leader Job in Hyderabad at Shriram Life Insurance

DUTIES & RESPONSIBILITIES:

• Need to handle own team of 15 Tele-callers.
• Manage day-to-day activities of the team & their performance
• Monitoring calls and guide Tele-callers to achieve and improve on the performance & Delegating tasks to team members.
• Set Goals and handle Tele-caller by coaching on sound sales practices, role plays, OJT and provide regular feedback to Tele-callers.
• Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
• Ensures staff meets daily Sales Targets.
• Preparing Roster, Shrinkage and Attrition calculation, Agent report etc.
• Motivating the team to achieve Team & Organizational goals.
• Developing and implementing a timeline to achieve targets.
• Conducting /facilitating training for team members to maximize their potential.
• Conducting weekly performance reviews.
• Creating a pleasant working environment that inspires the team.

Educational Qualifications:

• Graduation

Years of Experience:

• Minimum of 7 +years of experience in Sales BPO (with 3+years in Team Handling role).
• On-the-job training.
• Excellent communication skills.
• Confidence and with strong negotiating skills.
• Computer literate.
• Strong organizational skills to give the team direction.
• Preferred from inbound sales call center only with Life Insurance Experience

The Group's main line of activities in financial services includes chit fund, truck financing, consumer durable financing, stock broking, insurance broking, and life insurance. The Group has a customer base of 30 lacs chit subscribers and investors and operates through a network of 630 offices all over the country. The Group has the largest agency force in the private sector consisting of more than 75,000 loyal and dedicated agents.