Team Leader Job in Hyderabad at Cognizant

Cognizant is hiring for the role of Team Leader!

Responsibilities of the Candidates:

• Prepare and report process performance metrics to the customer with the assistance of the Operations manager.
• Manage and resolve escalations and issues raised by customers and process specialists.
• Interact with internal and external stakeholders as and when necessary.
• Continuously improve understanding of business processes.
• Provide meaningful and timely resolutions to client queries.
•  Ensure quality standards are adhered to and team SLAs are delivered.
• Offer clients productivity/quality benefits through process improvement and efficiency enhancement.
• Monitor the research landscape and identify alternative and other data sources and mechanisms to collect data more efficiently and effectively.
• Continuously improve research techniques/approaches to increase the depth of content coverage to add value to the database.
• Conduct pre/post-publication checks as well as other relevant logical checks to ensure the accuracy of the content published.
• Ensure reports/articles are created and updated based on the latest and most relevant research and ideas.
• Ensure data and information are captured from all relevant websites, publications, third party aggregators, and databases as well as country-specific sources.
• Support the Team Manager in designing the research approach, collating information, and preparing the final research output in the desired format and guide the team of Process Specialists on this task.
• Ensure process guidelines are followed and met as documented and quality standards are adhered to.
• Conduct a periodical review of process adherence.
• Explore opportunities and implement ideas for process streamlining (macros etc).
• Initiate and deliver on process improvement projects to improve process efficiencies.
• Resolve process-related queries and escalations.
• Ensure all agreed standards of quality and accuracy are met at all times.
• Work with Team Managers on assigned tasks to improve quality.
• Benchmark practices across teams and share best practices with the team.
• Ensure that any change in policy is immediately and appropriately communicated to the team alongside documenting such changes in the SOP.
• Organize time effectively to deliver assigned tasks efficiently.
• Update all relevant trackers consistently and correctly.
• Adhere to and manage all workflow timelines.
• Develop sector knowledge and improve understanding of databases/tools required by the role.
• Ensure adherence to quality norms and processes.
• Provide updates and submit reports related to own area of work.
• Review team performance on process metrics and internal/external client audits.

Requirements:

• MS Office
• Online/Digital Marketing
• Marketline MBA or an equivalent qualification with business knowledge.
• Medtrack/Citeline Graduate/Post Graduate degree in Life Sciences/Pharmacy/Medical Sciences or equivalent.