Team Leader Job in Mumbai at Porter

Porter is hiring for the role of Team Leader!

Responsibilities of the Candidate: 

• Provide timely, accurate, and quality MIS reports, and dashboards to the external & internal stakeholders of account(s) as per the defined process and standards of security and compliance
• Prepare timely and accurate MIS reports and dashboards as required by the stakeholders
• Interact and work closely with management, internal stakeholders & clients to understand the business information needs
• Ensure all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/quarterly)
• Ensure regular review with the MIS Team for 100% accuracy before populating any customized dashboard or generating any customized report
• Track and follow up with relevant stakeholders for timely updating and data management of parameters (key SLA metrics such as run rate etc.)
• Generate account-level reports (billable and non-billable) on forecasting, scheduling (both onshore and offshore), and performance against SLAs, CSAT, Quality, etc
• Ensure zero non-compliance on process audit on data security and compliance
• Support and adopt tools and systems for efficient MIS generation and reporting system
• Continuous support to the manager in rolling out new techniques and initiatives to increase productivity
• Provide updates to the manager on the progress of any new MIS initiatives
• Perform periodic maintenance and servicing of the MIS system to improve operational efficiency
• Adopt new tools, and technology solutions and develop capability through training to improve his own productivity
• Develop analytical skills and understanding of statistical analysis to suggest improvement in the quality of analysis
• Stakeholder management
• Coordinate with internal and external stakeholders for collation and accuracy of data
• Provide timely assistance in case of an escalation and support resolution of escalations/ issues

Requirements:

• Should have good knowledge of MS Excel and hands-on experience in making reports 
• Analytical Skills
• Data Visualization Skill
• Advance Knowledge of MS-Office/ Office 365