Team Lead Operations Job in Gurgaon at Ameriprise Financial

Ameriprise Financial is hiring for the role of Team Lead Operations!

Responsibilities of the Candidate:

• Lead a team of resources and ensuring effective service level adherence through timely and accurate resolution of service requests on a daily basis
• Implement effective staffing, work allocation and continuous management of work baskets to ensure adherence to assignment & case deadlines
• Coordinate with Home Office counterparts and Subject Matter Experts for management of urgent/escalated issues and ensure seamless resolution
• Collaborate with Home office counterparts and SMEs to streamline processes and accordingly modify operating procedures
• Conduct knowledge-sharing sessions, and discuss/debrief process-level issues/updates to ensure dissemination of knowledge to the team
• Act as the Subject Matter Expert and provide responses to queries raised by Operations professionals, to ensure speedy resolution of cases
• Liaise the Risk & Compliance partners and conduct periodic review of procedures to ensure adherence to Regulatory guidelines
• Ensure adherence to the Service delivery framework established for the Business and also drive adherence to the common minimum practices framework on a daily basis
• Track and report team/individual performance, along with a summary of highlights/issues/ongoing action plan, on a daily/weekly/monthly basis to various stakeholders
• Partner with Human Resources and functional Leaders to formulate career progression/employee development plans
• Provide Leadership guidance and motivate team members to improve/sustain performance through effective coaching and mentoring techniques, individually through periodic 1-0-1 meetings, and also at a team level through regular huddles and team meetings
• Collaborate with senior Leaders and Training counterparts to provide adequate learning & development programs for team members to improve operational knowledge, develop product and domain knowledge, and build/enhance skills/competencies
• Participate in Operational, Domain, and soft-skills development Training programs for self-development of process and domain knowledge and build/improve soft skills/competencies

Requirements:

• Bachelor's degree or equivalent
• Strong communication, interpersonal, organizational, and time-management skills.
• Good working knowledge of computers, with proficiency in MS Office applications (Word, PowerPoint, and Excel).
• Strong operations handling experience with a great focus on stakeholder/customer management
• Relevant experience in leading and managing team/s in the Financial Services Industry
• Effective People manager with high emotional intelligence