- Defining , building and executing the delivery process from delivery station to customer address
- Ensure enough bandwidth in territorial delivery team to ensure peak time delivery management
- Engage closely with the delivery team including associates, developing and maintaining a highly motivated and performance driven team.
- Continuously improve the delivery process and attain a sustained level of delivery performance, through process and training improvements.
- Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.
- Analysis of the data reports to identify performance bottlenecks and improve performance
- Implement the formal process control and process improvement mechanisms such as Kaizen
Job Requirements:
- Strong leadership capabilities and people management skills - Ability to work under pressure situations.
- Ability to work in ambiguous situations.
- Good communication skills.
- Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives.
- Listening skills: Gains input and commitment from all involved in delivering their specific part.
- Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.
- High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs.
- Analytical Skills: Effectively analyse and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.
- Graduation. MBA desirable.
- People management experience.
- Experience in handling team is highly desirable.
- Experience in handling live operation preferred (wherein decisions have to be taken on the spot and actions needs to be initiated right away).
- Knowledge of city topography and road network is an added advantage.
- Management experience in delivery operations is desirable.