Team Lead , Delivery Operations Job in Bangalore at Amazon

Amazon is hiring for the role of Team Lead, Delivery Operations!

Responsibilities of the Candidate:

• Defining, building, and executing the delivery process from the delivery station to the customer's address.
  
• Ensure enough bandwidth in the territorial delivery team to ensure peak-time delivery management.
  
• Engage closely with the delivery team including associates, developing and maintaining a highly motivated and performance-driven team.
  
• Continuously improve the delivery process and attain a sustained level of delivery performance, through process and training improvements.
• Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.
  
• Analysis of the data reports to identify performance bottlenecks and improve performance.
• Implement the formal process control and process improvement mechanisms.

Requirements:

• Strong leadership capabilities and people management skills - Ability to work under pressure situations
  
• Ability to work in ambiguous situations
  
• Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives
  
• Listening skills: Gains input and commitment from all involved in delivering their specific part.
  
• Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually need/expect
  
• High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs
  
• Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks
  
• MBA desirable
  
• People management experience. Experience in handling a team is highly desirable
  
• Experience in handling live operations preferred (wherein decisions have to be taken on the spot and actions need to be initiated right away)
  
• Knowledge of city topography and road network is an added advantage
  
• Management experience in delivery operations is desirable