Teaching Operations Coordinator Job in Delhi at British Council, India

British Council is hiring for the role of Teaching Operations Coordinator!

Responsibilities of the Candidate:

• Delivers a range of administrative and/or customer services within agreed corporate procedures, to maximize quality, continuity, and efficiency.
• Ensures student registration, customer care and re-registration processes are compliant with corporate policies and support effective teaching, learning, and service standards.
• Maintains accurate records (for example, customer and financial) that are compliant with corporate requirements. Drafts routine and some non-standard documentation, reports, or financial analysis/reconciliations.
• Performs basic analysis and review data/tasks/information, to support process improvement.
• Provides logistical support within the Teaching center and supports the delivery of internal and external activities, to ensure they run smoothly and efficiently.
• Receives and responds to inquiries from/to customers and maybe a specific point of reference for queries. Identifies where more complex issues require resolution by others and refers them accordingly.
• Recognises and understands the impact of incidents arising (e.g. complaints, resourcing problems, logistical or technical difficulties) and proactively alerts the relevant team to any issues of concern that are likely to impact teaching delivery/customer experience.
• Proactively communicates and liaises with others to ensure effective coordination and delivery of events, services, and activities.
• Builds an understanding of relevant contacts and teams to enable effective resolution of issues when they arise. Risk and Compliance
• Understands and adheres to risk management procedures relevant to teaching delivery (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the British Council and its customers at all times. Highlight to senior managers any instances of non

Requirements:

• Min. qualification should be Graduate.
• Freshers can also be considered.
• Experience in a customer-focused environment.
• Experience in coordinating resources.
• Proficiency in Microsoft Office programs.
• Excellent communication skills.