TCPS Analyst I Job in Gurgaon at American Express

American Express is hiring for the role of TCPS Analyst I!

Responsibilities of the Candidate:

• Do timely & accurate research & analysis on transactions related to Global Pay Investigation-related cases.
• Perform timely & accurate processing of refunds related to return Global Pay transactions done by consumers and commercial clients.
• Do timely & accurate actioning of workflow coming through CLIC cases and common mailboxes, so as to ensure all external customer satisfaction goals are achieved.
• Manage all Global Pay Client Maintenance and Collections activities by closely monitoring Bank reports and also working on cases created by the front-end servicing team.
• Ensure all the activities are performed as per the compliance norms of the markets (as applicable) and assist management in ensuring that Global Pay operates in accordance with all legal and regulatory requirements and all Company’s standards of conduct, policies, and guidelines, so as to protect and enhance the reputation of American Express with its regulators and avoid significant financial losses or any regulatory impacts.
• Be responsible for interfacing with the Global Pay Front-end Servicing team, Compliance, Risk, and other teams on risk management & compliance initiatives and developing and coordinating cross-functional strategies and information sharing, etc.
• Support the performance of KYB on beneficiaries of the AU Accessline clients in case of volume spikes in that market within specific market service level agreements.
• Perform root cause analysis for any process breakdown/exceptions and work with linkages globally to resolve and fix the causes for the same.
• Participate in calls (as & when required) with key stakeholders to build relationships, continually check for acceptable service levels and address concerns (if any).
• Ensure performance excellence through the delivery of all production outcomes in accordance with agreed service level agreements and standards.

Requirements:

• Should be organized and focused on seamless process delivery having a keen eye for detail and a strong bent of mind towards controls, compliance and customer service
• Effective collaborative skills that contribute to positive working relationships with peers as well as counterparts in Compliance and the business
• Sound knowledge of applicable laws and regulations and the ability to interpret and apply them to actual situations
• Good judgment & an inquisitive approach to practices and procedures
• Independent & resilient with the ability to exercise personal authority. Initiative and empowerment for self-directed work and improvement
• A thorough professional with core compliance or business skills
• Graduate with 1 to 3 years of relevant experience, especially in payment-related processes (preferably in the banking sector)
• The individual selected for this position is expected to work in Night shifts in any 8.5 hours window between 5.00 PM to 5.00 AM