Tax Expert Job in Bangalore at ClearTax

Cleartax is hiring for the role of Tax Expert!

Responsibilities of the Candidate:

• Collaborate closely with the customer-facing team to assist in handling complex tax queries from clients.
• Act as a customer advocate (voice of the customer) within the organization, representing client concerns and feedback regarding product improvements and enhancements.
• Channel client feedback to the relevant teams to prioritize product improvements and enhancements.
• Conduct thorough reviews of reported bugs in the GST, E-invoicing, TDS, and other taxation products.
• Analyze, categorize, and prioritize reported issues to ensure timely resolution.
• Provide expert guidance on tax-related matters, ensuring accurate and compliant solutions. 
• Collaborate with the QA and product/engineering stakeholders to address the identified issues and defects. 

Requirements:

• Chartered Accountant (CA) or an equivalent qualification, or a Semi-Qualified CA with good experience and a strong understanding of taxation principles, particularly GST and E-invoicing.
• Having prior experience in customer-focused roles, product management, or similar fields is beneficial.
• Good communication skills with the ability to convey complex, tax-related information clearly and understandably.
• Strong analytical and problem-solving skills and a keen eye for detail when reviewing software bugs and defects.
• Ability to work collaboratively across teams and drive initiatives that enhance customer success and product improvement.