Talent Compass Specialist 1 Job in Gurgaon at RSM

RSM is hiring for the role of Talent Compass Specialist 1!

Responsibilities of the candidate:

• Quick resolution of employee and owner inquiries within the appropriate SLA's for the best possible experience.
• Effectively researches questions and provides accurate responses while demonstrating care and confidence. 
• Ensures appropriate and accurate case escalation to stakeholders in accordance with defined policies and procedures.
• Leverage systems, policies, and procedures to document cases in the ServiceNow tracking system.
• Uses the knowledge database for consistent responses. Identifies when a knowledge document is to be created and/or updated.
• Maintains a solid understanding of total rewards and policies for all RSM entities including employee benefits, payroll, employment policies, recognition, development, flexibility, and all other talent policies and programs.

Requirements:

• 1 year HR experience or related experience
• Associate degree in business, or related field, or at least 2 years of HR related job experience
• Knowledge of employee benefit programs and HR policies
• Strong communication skills both verbal and written
• Customer service, problem solving, and issue resolution abilities
• Ability to work a flexible schedule to accommodate different time zones including overtime during certain times of the year
• Handles sensitive and confidential information with discretion
• Knowledge of Word, Outlook. PowerPoint and Case Management software