T2 - Associate Job in Gurgaon at Alight

Alight is hiring for the role of T2 - Associate!

About:

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans, and other covered veterans.

Responsibilities of the candidate:

• Understands and contributes positively to meeting client SLAs, and PGs.
• Maintain internal & client-defined quality scores.
• Ability to prioritize work continually and produce a significant volume of work efficiently within performance standards.
• Ensuring proper documentation and follow-ups and following SOPs
• Articulate complex client plans and provisions in a simplified and understandable manner to make an informed decision.
• Helps in identifying issues, process delays, and quality problems and recommends solutions and executes.
• Work with leads to ensure delivery under standard operating procedures.
• Take complete ownership of self-learning & development.
• Ability to work in a fast-paced environment with short deadlines.
• Able to practice logical reasoning and critical thinking.
• Take complete ownership of self-learning & development.
• Ability to work in a fast-paced environment with short deadlines.
• Able to practice logical reasoning and critical thinking.