T&T - Customer - CS&D - Telco Specialist - Senior Consultant Job in Bangalore at Deloitte

Deloitte is hiring for the role of T&T - Customer - CS&D - Telco Specialist - Senior Consultant!

Responsibilities of the Candidates:

• Understand client business objectives and strategic intent
• Deploy solutions, frameworks, and methodologies relevant to the project's needs
• Leverage analytical frameworks/ tools to identify, prioritize, structure, and solve complex business problems as per project requirements
• Gather and collate data, relevant to the project, from the client stakeholders
• Develop solutions and corresponding collaterals (presentations, and reports), including but not limited to Market opportunity assessment – For a new product launch/ expansion in new markets, identify target segment and geography, conduct primary and secondary research to map industry trends, evaluate target geography using macro-economic indicators, develop an outlook on the industry for customer behavior, competition analysis, and technology advancements.
• Identify overall target addressable market size (TAM) and related risks for market entry and enable the client to make an informed decision Capability-driven strategy roadmap
• Understand and evaluate existing capabilities (products, distribution, marketing, technology, etc.), map industry best practices, conduct gap assessment, identify strategic ways to win and ensure end-to-end implementation
• Play the role of a project manager, leading clients and stakeholders through transformative activities around
• Lead execution of engagements about customer value management and customer experience, encompassing the following to add value to clients
• Product rationalization and Offer design
• Communication strategy and campaign management
• Generating marketing insights
• Reporting and monitoring
• Improving customer experience capabilities across channels
• Service delivery and contact center
• Customer journey and omnichannel management
• Ensure that the quality of deliverables is as per expectations; liaise with subject matter experts across the Deloitte network to ensure the same
• Co-ordinate with client and internal stakeholders, to ensure that required delivery timelines are met
• Develop playbooks, leveraging the client deliverables to facilitate knowledge transfer across the Deloitte network

Requirements:

• Outstanding academic background with a bachelor's degree (B.E, B.Tech); MBA or an equivalent post-graduate degree, preferably from Tier 1/ 2 Business schools, would be a plus.)