Systems Analyst Job in Hyderabad at Oracle

Oracle Is Hiring for The Role of Systems Analyst!

Responsibilities of the Candidate:

• Focus on delivering support and solutions to Oracle's customers.
• Guide and support customers throughout the product life cycle for successful product use.
• Act as the primary Company-customer link, sharing a point of view in processes, applications, and technology.
• Handle both non-technical and technical inquiries through phone, email, or ticketing system
• Act as a key contact point for customer relationships and internal assistance.
• Collaborate with customer IT staff for technical issue resolution (SQL / UNIX required), prioritizing communication, resource use, and timely progress.
• Work with general guidance from senior engineers, sometimes independently.
• Aim for highest customer satisfaction while working independently.
• Handle partner concerns and ensure smooth problem resolution.

Requirements:

• Solid understanding of cloud computing principles and functionalities, including IaaS, PaaS, and SaaS.
• Bachelor's Degree in Computer science (B.Tech & BE Preferred), with two years of related experience.