System Technology Services Adminstrator Job in Chennai at Walmart

Walmart is hiring for the role of Systems Technology Services Administrator!

Responsibilities of the Candidates:

• Work as a part of the IT service desk with good ITIL Framework knowledge and Terminologies
  Troubleshooting Windows, Mac operating systems & VDI environments
• Demonstrate problem-solving capabilities
• Adhere to established Service Levels Agreements and ensure follow-up on the ticket promptly
• Troubleshoot networking concepts like DHCP, DNS, TCP/IP, VPN, and technologies
• Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates
• Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc
  AD Password reset, Third-party application installation, 2FA Setup (Google, VIP, and RSA ), Bit locker password, Driver updates, SCCM application installation request, zoom, and slack related troubleshooting
• VDI and VPN troubleshooting, Intune registration, YubiKey Enrollment, Elevated account YubiKey enrollment, MAC Login with Recovery
  BYOD /corporate setup, MAC OS update, Laptop login issue, MS application Issue, Web and application access issue, Laptop performance issue, Outlook issue, APP SSO issues on MAC
• Self-service not launching on MAC, Eagle connectivity issue
• Troubleshoot VPN Failed to load preference error, Hyper V virtualization enabled on VDI, MAC OS reinstallation cases, Mac Time Sync Issues, and VDI Latency Issues
• Achieve agreed targets in terms of quality, and SLA attainment and reduce Aging tickets
  Ensure a stable and well-performing system environment
• Achieve MTTR, FCR/FTR, XPR
• Apply professional competencies to administrate and optimize the assigned system environment

Requirements:

• Bachelor’s degree in computer science, Software Engineering, or a related field. Equivalent work experience will also be considered
• Overall 2-4 yrs of previous experience in IT helpdesk (Voice)
• Excellent communication skills (verbal and written)
• Knowledge on ITIL Framework and Terminologies
• Knowledge on Windows, Mac operating systems & VDI environments
• Demonstrated problem-solving capabilities
• Adhere to established Service Levels Agreements and ensure to follow-up on the ticket in a timely manner
• Flexible and Open to working in a 24x7 environment with rotating shifts and rotating weeks off including holidays
• A self-motivated achiever who gains satisfaction from providing excellent customer service
• Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies
• Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates
• Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc
• Excellent organizational skills
• Continually develops and maintains technical skills to ensure high-quality levels of technical support for end users