System Engineer Job in Bangalore at Anthology

Anthology is hiring for the role of System Engineer!

Responsibilities of the Candidate:

• Providing initial support for application and infrastructure issues, ensuring timely resolution or escalation to the appropriate team
• Troubleshooting and resolving common technical problems related to operating systems, networks, and applications
• Communicating with clients via email, chat, and phone to provide updates and resolve issues
• Documenting Root Cause Analyses (RCA) for recurring incidents and creating knowledge base articles to share solutions with internal teams and clients
• Continuously improving knowledge base content and contributing to the creation of documentation to address common issues
• Effectively communicating with customers, ensuring clear updates and timely resolutions for reported issues
• Act as a liaison between technical teams and customers to ensure a smooth support experience
• Participating in on-call support on a weekend rotational basis, ensuring systems remain operational during off-hours
• Willingness to work in a rotational shift, providing flexibility for 24/7 support coverage.
• Demonstrating strong analytical and problem-solving skills, identifying the root causes of issues and providing effective solutions
• Proactively monitor systems and escalate issues when necessary to minimize downtime
• Collaborating with cross-functional teams (e.g., infrastructure, application development, and support) to resolve issues
• Maintaining effective communication with internal and external teams, ensuring smooth handoffs and resolution of issues

Requirements:

• Familiarity with ticketing systems such as ADO & Salesforce
• Proficiency in Windows or Linux operating systems
• Basic understanding of network protocols (TCP/IP, DNS, DHCP)
• Experience in web server management and associated troubleshooting
• Basic knowledge of SQL (writing basic queries)
• PowerShell scripting skills for automation and troubleshooting
• Familiarity with Microsoft Azure or Amazon Web Services (AWS) cloud platforms
• Excellent communication and collaboration skills, with the ability to work effectively with clients and internal teams
• Strong problem-solving and analytical skills to troubleshoot and resolve issues quickly
• Ability to handle multiple tasks in a fast-paced, dynamic environment
• Strong attention to detail and commitment to high-quality service delivery
• Fluency in written and spoken English