System Administrator Job in Noida at Escalent

Escalent is hiring for the role of System Administrator!

Responsibilities of the Candidate:

• Providing front-line support for products and services. This will include managing support requests, implementing changes, working on projects, and handling problems.
• Monitoring issues to establish the root cause from one of 3 areas: Service Line, product code, data, or infrastructure.
• Handling Service Requests within the SLA target and to the requirement of the customer. • Act as the team specialist for at least one of the areas of IT support/products.
• Escalating issues to Service Management and 3rd line support as appropriate.
• Performing related duties as assigned or requested.Directly and indirectly responsible for meeting day-to-day administrative needs and problem resolution within the Distributed network and server environment.
• Assisting directly or indirectly (through vendors) with the implementation of hardware and software changes to servers and related devices.
• Maintaining required IT documents/records as required for compliance needs. Follow Incident, Security, and Change Management policies.
• Handling IT-related day-to-day systems and application requests for Laptop/Desktop.
• Ensuring smooth communication between global offices.

Requirements:

• A go-getter in terms of Technical projects, High level of positive attitude and dedication.
• Strong written and verbal communication skills required
• Good time management skills, professional approach to problem solving Willingness to work in shifts
• 2 - 3 years of experience required in a similar field
• Should have knowledge of Office 365 (o365)
• Windows Servers services support AD-DS, DNS, DHCP, etc functionality
• Intermediate knowledge of firewalls and network