Svcs Business Analyst Job in Gurgaon at Gartner

Gartner is hiring for the role of Svcs Business Analyst!

Responsibilities of the Candidate:

• Drive client retention and engagement by collaborating with and empowering Global service delivery groups across the client retention life cycle
• Own and accountable for a large portfolio of clients across various key initiatives of the Service Operations function. Partner and enable services teams on this portfolio to drive seamless value delivery to clients.
• Partner with services teams to identify clients’ C-level priorities by analyzing multiple data sources and synthesizing them to identify the most impactful client priorities
• Drive Events CoE to increase client registrations, engagement, and other operational metrics leading to higher client retention for the organization 
• Conceptualize, design, and implement initiatives that have a direct impact on KPIs
• Push self to innovate on productivity and efficiency drivers. Implement those innovation end to end based on ROI impact and measure the success.
• Build and drive stakeholders to implement strategic initiatives to drive R&P and client engagement – process improvement ideas, A/B testing and leveraging various sources of information to make it useful for continuous improvement
• Identify process improvement opportunities and apply LEAN principles to boost efficiency and productivity of processes & people
• Conduct time & motion diagnostics to explore opportunities of process redesign. Establish process excellence to operate in a Lean way including maximization of automation for all tasks and process
• Continue to re-engineer and optimize the instrumentation (dashboards, reports, tools) designed to measure and alert SDAs/Leadership on lagging/leading KPIs
• Own stakeholder management, relationship building with team members and with cross-functional units. Ensure right communication and positioning of the vision and priorities to team members.
• Communicating and presenting analytical insights to internal stakeholders and to senior management
• Partnering with internal stakeholders to learn, ideate, and recommend automation alternatives to service delivery associates’ manual work streams 

Requirements:

• MBA with 0-4 years of work experience
• Strong leadership skills to build capability within the team and collaborate with other team leads to ensure the larger goals are met
• Good command of knowledge related to Information technology, product development and its application to business
• Knowledge/experience on analytical problem solving, analytical tools
• Exposure and understanding of lean six sigma, lean diagnostics, T&M and other process improvement techniques would be a big plus