Support Specialist Job at G-P

G-P is hiring for the role of Support Specialist!

Responsibilities of the Candidate:

• Support key employee life cycle processes such as data management, time and expense management, transfers, change requests, employment certification, IT and Finance level 1 support.
• Prepare global HR documentation, i.e. employment contracts, employment contract amendments, benefits enrollment documentation, payroll enrollment documentation, country-specific onboarding guides, resignation letters
• Organize and maintain employee records via our proprietary Platform: input, update and maintain customer & professional personal data, process various forms related to documenting human resources activities such as new hire, change of status, benefits, terminations, etc.
• Benefits administration on behalf of customers & professionals
• Serve as the first point of contact for professionals on any HR, IT, or Finance related inquiries
• Communicate effectively both verbally and in written form with professionals and our customers to explain and resolve queries and concerns (via email, phone and other means of communication)
• Communicate and liaise with G-P partners/vendors, including insurance vendors, local service providers, pension providers
• Coordinate with internal Centers of Excellence including IT, Finance, Payroll, Billing, Customer Success Manager, and Sales Support.
• Coordinate with external stakeholders including Regional local service provider (LSP) and Local Payroll provider (LPP).
• Assist with payroll preparation by providing relevant data, like absences, bonus and leaves
• Carry out audits and checks on data changes to ensure accurate and timely payment for the professionals 
• Participate in the continuous improvement of HR processes and assist in maintaining standard operating procedures and policies up to date & support with company-wide initiatives and projects

Requirements:

• 2-4 years of Global Shared Services experience with at least one year of experience in handling HR related Shared Services activities (Hire to Retire Model)
• Proficient in both written and verbal English; Resourceful, problem-solving aptitude and thorough knowledge of HR procedures and policies
• Experience in handling real time Chat bot with quicker response time
• Customer oriented with ability to adapt/respond to diverse customer base
• Ability to be at the forefront of the ticketing and help in routing issues as appropriate
• Meticulous attention to detail
• Literacy with MS Office
• Knowledge of labor legislation throughout EMEA/APAC/US region