Support Specialist Job in Pune at Think Project

Think Project is hiring for the role of Support Specialist!

Responsibilities of the Candidate:

• Primary customer contact: Serve as the main point of contact for customers, providing timely and effective technical support across multiple channels.
• Product expertise: Develop an expert understanding of Thinkproject products to offer in-depth guidance and troubleshooting.
• Issue resolution: Address customer queries, troubleshoot technical issues, and escalate complex cases when necessary, collaborating with development teams to resolve system defects.
• Delivery support: Partner with Delivery teams to facilitate product mobilization and manage ongoing customer relationships.
• Documentation: Create and maintain user support materials, such as knowledge bases and user guides.
• User training: Conduct training sessions through webinars to equip users with product knowledge and skills.

Requirements:

• Fluent English Language skills are mandatory
• Experience in RAMM Asset Management software beneficial
• Detail-oriented with the ability to document procedures accurately. 
• Self-motivated with a desire to learn and grow in the field of solution implementation and support. 
• Ability to work collaboratively in a team environment. 
• Familiarity with construction / roading industry processes and terminology is beneficial. 
• Ability to work under pressure.