Support Ops Manager I, ML Data Operations Job in Bangalore at Amazon

Amazon is hiring for the position of Support Ops Manager I, ML Data Operations!

Responsibilities of the Candidate:

• Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals
• Provide individual coaching feedback sessions and frequent one-on-ones that focus on performance, attendance adherence and career development
• Serve as a leader and point of contact for escalated contact resolution of a supervisory or sensitive nature
• Partner and communicate with stakeholders to ensure consistent employee experience
• Lead team meetings focused on team performance, policy and site updates, and team-building activities
• Create and update weekly and monthly productivity reports displaying team performance against expectations
• Speak to the team on performance and ongoing coaching methods in weekly performance review meetings
• Initiate and drive process improvements

Requirements:

• Be currently in a people management role with a minimum of 1+ year of direct people management experience for internal candidates and 2+ years for external candidates.
  
• Any graduate and above (or) an equivalent degree with people managerial experience.
  
• Demonstrated team-building skills within own team or across other teams.
  
• Demonstrated ability to develop, direct, and manage a group of individuals including managing career growth.
  
• Demonstrated skill in developing and implementing new strategies and procedures.
  
• Demonstrated ability to devise and communicate administrative and procedural decisions.
  
• Well-versed in employee development and performance management skills and strategies including performance reviews, goal setting, and providing feedback.
  
• Proven ability to report and analyze data.
  
• Demonstrated ability to initiate and drive process improvements.
• Demonstrated ability to develop, direct, and manage a team.
  
• Skilled in developing and implementing new processes and procedures.
  
• Ability to organize, prioritize and schedule work assignments.
  
• Ability to develop, plan, and implement short and long-range goals (both for individuals and for the team).
  
• Demonstrated passion for delivering a positive Customer experience.
  
• Ability to perform ambiguous tasks without guidance and support.
  
• Ability to foster a cooperative environment and work in a collegial fashion with peers in other organizational units.
  
• Can adapt well to changing circumstances, direction, and strategy.
  
• Ability to manage team performance through training, coaching, and process improvement.
  Communication Skills:
  
• Strong interpersonal and communication skills and the ability to communicate effectively with a wide range of constituencies in a diverse community.
  
• Demonstrated team building skills: within own team/across other teams.
  
• Ability to provide objective performance feedback.
  
• Ability to maintain composure in critical situations and communicate clearly with both internal and external Customers.
  
• Excellent documentation skills.
  
• Continuous Improvement:
  
• Strong history of proposing ideas for new metrics and tools.
  
• Ability to own data collection and reporting for deep dives and escalations