Support Operations System Administrator Job in Noida at Hashicorp

Hashicorp is hiring for the role of Support Operations System Administrator!

Responsibilities of the Candidate:

• Working towards integrating Salesforce Service Cloud and Zendesk with other business systems, while ensuring processes, reporting, and tooling remain consistent.
• Working with the Support Operations Team and Global Support organization to execute, track, and report on all major Support Team initiatives to successful completion.
• Improving processes, policies, and tools for tasks performed by Support Engineers and within the Support Operations team.
• Working and collaborating with managers, engineers, and other stakeholders in HashiCorp to improve the Support Engineer and Customer Experience.
• Working with Support Ops Project Managers and leaders to complete critical tasks for the roadmap.
• Working Support Operations tickets in Zendesk to perform administrative tasks like configuring triggers, macros, user and account issues, and troubleshooting integration issues.

Requirements:

• Over 2 years of experience with Salesforce as an Administrator
• Experience with Salesforce Service Cloud is a plus
• A certified Salesforce Administrator is required.
• Over 2 years of experience with Zendesk as an Administrator is required
• Zendesk Certified Administrator is a plus.
• Over 2 years of experience creating dashboards and reports
• Using Zendesk Explore is a plus.
• Using Salesforce analytics is required.
• Experience using Jira and Confluence is required.
• Experience in or with Support and Support Operations is a plus.
• Coding experience interfacing with multiple systems via API is a plus.
• Ability to write Liquid Markup code, and Web Development (HTML, Javascript, CSS, JSON) is a plus.
• Knowledge of SFDC Apex developer language and SOQL is a plus.
• Experience working on projects with multiple stakeholders and knowledge of Change Management best practices is a plus.
• Strong written and verbal communication skills — technical writing experience is a plus.
• Well-organized, excellent work ethic, attention to detail, and self-starting.
• Experience troubleshooting and resolving urgent, high-visibility technical problems.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Bachelor’s degree in Engineering, IT, or equivalent professional experience is required.