Support Executive - Customer Success Job in Bengaluru at Plum Insurance

Plum is hiring for the role of Support Executive - Customer Success!

Responsibilities of the Candidate:

• Along with creating delightful experiences via the helpdesk setup, you will be responsible for achieving the OKRs of the Support team.
• Help employees and employers use their health insurance and health benefits in the most seamless way possible.
• Develop a deep understanding and knowledge of the entire product, systems and processes.
• Address queries regarding the product and service in a timely and accurate way via the helpdesk setup at customer locations, email and phone.
• You will meet response and resolution time for queries in support. 
• Coordinate with insurance partners for resolution/clarifications where needed.
• Interact with internal and external teams to ensure quick resolution of customer issues.
• Drive 100% customer retention by delivering an extraordinary experience.
• The location of the helpdesk will be across Bangalore and the company shall provide support on transportation costs, he helpdesk will be scheduled as per client requirements 

Requirements:

• At least 1-1.5 years of experience in customer service/support in an insurance company or TPA.
• Experience with on-site / helpdesk will be an added advantage.
• Your written and verbal communication should be world-class. You are someone who can transfer this skill to your colleagues.
• You are not bored too easily with repeated tasks. You like chasing the set goals aggressively, each task at a time, continuously.
• You have established comfort levels in navigating CRM applications like Zendesk, Salesforce, Intercom etc or similar. MS Office, and Google Suite are table stakes in your resume.